History and invoices

Token history

Open Buy tokens and click See history. If you are a member or a viewer in a shared account, the See history link is in your area’s menu, under Your tokens. The page has two parts.

This month: what came into and went out of your balance since the 1st: from your plan, bought and spent.

If you are a member or a viewer in a shared account, This month says From the account’s plan, Bought for the account and Spent by you: what came in belongs to the whole account and the spending is only yours. Under Activity you see what came into the account and your own spending, and the monthly tokens say Tokens from the account’s plan. The owner and admins see everyone’s spending.

Activity, newest first. Each row says:

For	What it means
Tokens from your plan	The month’s tokens
Token purchase	A paid pack
Purchase refund	A refunded pack; it takes its tokens back
Support adjustment	A change made by our team
A search	What it read and what it charged, with the hold and what came back
A tracking day	The same, for that day
A comparison	The flat cost

A running search shows its hold. A search that failed or was cancelled before it started says all tokens were given back. A deleted search stays in the list, marked as deleted.

Invoices

Open Plan and billing. Your invoices are at the end of the page, under Invoices (in a shared account only the owner sees them): date, amount, state (Paid, Pending, Refunded, Partly refunded or Void) and the View and PDF buttons. Past 20, the rest are in the billing portal.

Manage billing

The Manage billing button opens Stripe’s portal. There you can:

1. Change the card.

2. Switch plan or period.

3. Cancel the subscription. You can also do it with the Cancel subscription link on Plan and billing.

4. Download every invoice.

The button appears once you have a subscription or at least one invoice. On the Free plan with no purchases there is no portal yet.