EspañolFrequently asked questions
The basics
Section titled “The basics”Which platforms do you search?
Section titled “Which platforms do you search?”Facebook, Instagram, TikTok, X, YouTube, Threads, LinkedIn and Bluesky. On each one we search the way a person would and collect the public posts and comments that mention your subject within your dates.
What is in the report?
Section titled “What is in the report?”Sentiment, emotions, themes, mood day by day, a view by platform, the most engaged posts in people’s own words, and an export of every post and comment. Read it online or as a PDF.
What does Sentir mean?
Section titled “What does Sentir mean?”“Sentir” is Spanish for “to feel”. We show how people feel about a person, a brand or a topic.
Who is it for?
Section titled “Who is it for?”Brands, marketing and PR teams, agencies, journalists and researchers, and organisations that want to know how people feel about a name.
Is this a poll?
Section titled “Is this a poll?”No. It is a reading of what people posted publicly. It tells you what was said and how it felt, not what everyone thinks.
How long does it take?
Section titled “How long does it take?”Usually one to two hours from start to report, and up to about five hours for a large search. You see its progress while it runs, and there is no long contract.
Is there a free plan?
Section titled “Is there a free plan?”Yes. 100 tokens a month on 3 platforms (YouTube, Threads and Bluesky), with the same finished report as every plan.
Can I try it before I pay?
Section titled “Can I try it before I pay?”Yes. Run a real search on the free plan and read the report before you decide anything. You can also watch the site’s sample search first.
Which plan has daily tracking?
Section titled “Which plan has daily tracking?”Agency, for up to 10 subjects. Enterprise sets more subjects with our sales team.
What do bigger plans add?
Section titled “What do bigger plans add?”More tokens a month and more platforms. The report itself is the same on every plan. See Plans.
What is a token?
Section titled “What is a token?”What a search spends. One token reads up to 1,000 posts and comments. See How tokens are spent.
How a search works
Section titled “How a search works”How do you collect the posts?
Section titled “How do you collect the posts?”We search each platform the way a person would and read what that platform’s own search shows. Where a platform offers an official public search, we use it. We only collect public posts and comments.
How far back can a search go?
Section titled “How far back can a search go?”It depends on the platform. Some let us ask for an exact past date range; others only offer recent results, so for older dates we collect more widely and keep only the posts inside your dates.
Is there a limit on how many posts one search reads?
Section titled “Is there a limit on how many posts one search reads?”Yes. Each search reads up to a set number of posts per platform and comments per post, and up to the token cap you set. There is no single fixed number for every search.
Can I search a hashtag, an @account or an exact phrase?
Section titled “Can I search a hashtag, an @account or an exact phrase?”Hashtags, yes, together with your subject. Searching one specific account, or leaving out certain words, is not supported. An exact phrase is not guaranteed, because each platform’s own search decides how strictly it matches.
Which countries does a search cover?
Section titled “Which countries does a search cover?”There is no country filter. A search returns what each platform shows for your subject, in any language. Results can lean towards the country the search runs from, because platforms rank local posts higher.
What if a platform blocks or slows the search?
Section titled “What if a platform blocks or slows the search?”We retry automatically and switch to a backup connection when one fails. The report is built from what was collected, and a platform that returned nothing is shown as finding no posts. We never fill the gap with a guess.
How the AI reads
Section titled “How the AI reads”Which languages can the AI read?
Section titled “Which languages can the AI read?”Posts are read in their original language, including posts that mix languages, emojis and slang.
In which language is the report?
Section titled “In which language is the report?”Spanish or English, your choice. The posts themselves are always quoted in their own words and language.
How does it decide positive, neutral or negative?
Section titled “How does it decide positive, neutral or negative?”The AI reads each post and comment with your subject in mind. Positive means supportive or approving, neutral means factual with no clear stance, negative means critical, concerned or blaming. Each figure comes with a short explanation that quotes the words behind it.
Does it understand sarcasm?
Section titled “Does it understand sarcasm?”It reads context, so it often catches sarcasm, but there is no separate sarcasm check and we have not measured how well it handles irony.
How accurate is it?
Section titled “How accurate is it?”We have not run a formal accuracy test against people labelling the same posts. Every result shows the AI’s reasoning and the posts it used, so you can check it yourself.
Do off-topic posts skew the result?
Section titled “Do off-topic posts skew the result?”No. Posts clearly unrelated to your subject, and posts outside your dates, are left out of the reading. They stay visible in the list, greyed out, so nothing is hidden.
After the search
Section titled “After the search”How does daily tracking decide what is new?
Section titled “How does daily tracking decide what is new?”Each day of tracking covers the posts published on that calendar day, and the trend updates after each day. New means published that day, not first seen by us that day.
Are deleted or edited posts updated?
Section titled “Are deleted or edited posts updated?”No. Each post is a snapshot taken when it was collected. Later edits or deletions on the platform are not reflected.
Can I export the data?
Section titled “Can I export the data?”Yes. Every post and comment as a CSV or XLSX file, and the report as a PDF, on plans that include downloads.
Can I share a report?
Section titled “Can I share a report?”Yes. Send a private link to the finished report, or share the PDF. See Privacy and data.
Can I share my account with my team?
Section titled “Can I share my account with my team?”Yes, from the Premium plan up. You invite people to your account and each one has a role that says what they may do in it. See How it works.
How long do you keep my searches?
Section titled “How long do you keep my searches?”Until you delete them. Deleting a search erases it, together with every post and comment collected for it.
Can I use Sentir from my AI?
Section titled “Can I use Sentir from my AI?”Yes. Paste the MCP server URL into Claude, Codex, ChatGPT, Cursor or VS Code with Copilot and sign in with Sentir when it asks. From there you ask for searches, reports and comparisons. See What you can do.