While it runs

A search goes through three steps: collecting, reading and writing. It usually takes one to two hours, and up to about five if it is large.

The states

State	What it means
Waiting	It has not started. The page says how many searches are ahead and roughly how many minutes, or that yours is next. Your other searches go first.
Reading	It is running. The page says which step it is on: collecting posts and comments, reading what was collected, or counting and writing the report. A bar counts the platforms read.
Ready	The report is finished.
Failed	It could not finish. All its tokens went back to your balance.
Cancelled	You cancelled it before it finished.

The search’s page refreshes itself every few seconds. No need to reload it.

Under My searches you see them all with their state. Press the name to open one.

The email when it finishes

You can close the page at any time. When the report is ready you get an email with the link, in the language you picked under Account.

Cancelling

On the page of a waiting or reading search, press Cancel search. It asks first and tells you what comes back:

• If it has not started, all its tokens come back.
• If it has started reading, what it read so far is charged, at least 1 token, and the rest comes back.

The search is then Cancelled. You can open it with Try again, which fills the form with its fields, or delete it.

If a platform fails

If a platform blocks or slows the search, it retries by itself and switches to a backup connection. The report is built from what was collected. A platform that returned nothing shows on its tab as Nothing found or with the note that it could not be read. The gap is never filled with a guess.

Deleting

Delete search shows on a search that is no longer running. It asks for confirmation. The search, its report and everything read for it are deleted. This cannot be undone.

Note

Your searches are kept until you delete them. They do not expire.