Delete the account

You can delete your account whenever you like, without asking anyone.

What you see in Danger zone depends on the open account. If you are its owner, you see Delete my account. If there are other people in it too, you also see Delete this account. If you are not the owner, you see Leave and the account’s name.

1. Open Account and scroll to Danger zone.

2. Type your email, exactly as it is on the account, and your password.

3. Click Delete my account for good.

Note

If you own an account with other people in it, Sentir does not delete your login. The message names those accounts and links to Users & permissions. Hand over ownership or remove the people first. Read How it works.

What is erased

At once and for good:

• The account and your details: name, email, password, language and time zone.
• Your searches, daily trackings and comparisons, with their reports.
• The posts and comments gathered for them.
• Share links: they stop opening.
• Connected AIs and access keys: they stop working.

If you have a subscription, it is cancelled. We send you one last confirmation email.

What is kept

• Invoices, for accounting, with no link to your account.
• Nothing else. There is no recovery period.

Danger

This can’t be undone. Download the reports you want to keep first: PDF, CSV or XLSX.

Delete an account with other people

Only the owner sees this. Your login stays: the account is deleted, for everyone in it.

1. Open Account and scroll to Danger zone.

2. Click Delete this account.

3. Type the account’s name, exactly as it appears, and your password.

4. Click Delete the account.

When you delete it:

• The plan is cancelled at once.
• Every search, tracking and report is erased, for everyone.
• The people leave the account and get an email.
• It can’t be undone.

Afterwards you move to another of your accounts.

Leave an account

If you are not the owner, Danger zone shows Leave and the account’s name. Click Leave this account and confirm. You stop seeing its searches and reports. Your searches and reports stay in the account. Your personal account stays as it is. To come back, someone has to invite you again.

If something fails

If we couldn’t close your subscription at that moment, nothing is deleted and the page tells you. Try again in a moment.