Troubleshooting

The search failed

The search’s page says “This search couldn’t finish” and all its tokens went back to your balance.

Create it again. It was almost always a temporary problem on our side or a platform’s.
If a platform shows no posts but the search finished, that isn’t a failure: that platform gave nothing at that moment. The report was built from the rest.
If it fails several times with the same subject, write to info@sentir.mx with the search’s link.

I don’t have enough tokens

The form tells you how many you have and how many the cap needs.

Search with N tokens (N is your balance): the search runs with a lower cap and reads less.
Buy tokens: a pack from 200 tokens, at once. See Buy tokens.
Wait: Plan and billing says when the month’s tokens arrive.

A daily tracking that ran out of tokens shows as paused and carries on by itself on the next day you have tokens.

The email doesn’t arrive

Check your spam and promotions folders.
Ask for another: on Home, Send the email again for the confirmation; on the login page, Forgot your password? for the password.
If you already asked for several in the last hour, wait a little: the limit is 3 links an hour.
Check that the address is the account’s. A temporary address isn’t accepted.

I can’t search: “Confirm your email first”

Open the link we sent you when you signed up. If it expired (24 hours), ask for another on Home.

The permission page says it expired

An AI’s permission request lasts 10 minutes. Go back to the AI, start the connection again and allow within that time.

If you allowed and the page shows “Still here?”, the AI stopped waiting. Go back to the AI and start the connection again.

The AI won’t connect

Copy the exact address from the AI & MCP tab. A different address answers 403.
If the AI answers 401 or “unauthorized”, ask to sign in again from the AI. If you disconnected it under Connected apps, connect it again.
In Cursor and VS Code, check that mcp.json has the block as given and restart the server from the AI.
In ChatGPT, the MCP settings only work in the desktop app, not on the web.
Claude on the web connects from Anthropic’s servers: Sentir’s server has to be public. A local address won’t work there.

More under Limits and errors.

“Your plan doesn’t include this download”

PDF, CSV and XLSX downloads depend on the plan. Check the pricing table and, if needed, change plan under Plan and billing. A share link doesn’t allow downloads either if its creator’s plan has none, or if it was created without allowing them.

“We couldn’t take your last payment”

Open Manage billing and update the card. Until it is resolved, the plan stays but that period’s searches wait.

“You have N searches waiting or running”

There is a maximum of searches at once. Wait for some to finish or cancel a waiting one: its tokens come back.